Bracksco Shipping and Returns Policy
These shipping policies are for 48 US states only. Shipping to
Alaska and Hawaii will always be computed on a per-order basis (though it may be
the same in many cases). We do not
generally ship internationally; however, we can refer you for VintageView
products in Europe. Inquire if you need other light-weight products shipped.
(International orders may be subject to a 2% surcharge which we must pay on your
credit card processing.)
- We try to charge fair and reasonable shipping fees and not make this part
of our profit structure! This does result in different shipping fees and
policies for different items. In many cases, it costs us more to ship than we
- For our heaviest item, the wine coolers, we charge you actual
- For our second heaviest item, the wine racks, we charge less than or
equal to what the manufacturer charges us to ship from the warehouse. In
appreciation of quantity orders, we decrease the shipping charge as your order
quantity increases. If
you order over a certain number of racks, shipping is free.
- For most other items, we have tried to adopt a fee close to what we
actually pay on average, and we cap or reduce postage when you order multiple
items if possible.
- Yes, we offer overnight service -- if you pay the full shipping
- Unless we are out of stock, which is rare, non-personalized items other
than wine room coolers will be shipped within 1 business
day. Most shipments will be made by UPS or FedEx.
Breezaire coolers and parts are not returnable. The following applies to
all other products we sell.
- If any item is defective or damaged, we will replace it. (Most items are
warranted by the manufacturer, but we will work with you to see that you are
- If we personalize an item incorrectly (based on the invoice we send you in
advance), we will replace it; otherwise, personalized items are not
- If you change your mind about your purchase for any other reason, we will
refund your money, minus a 15% restocking fee and original shipping fee, when you return the product in
resalable condition at your expense within 30 days of shipment.
If we have sold the product with "free shipping," we may at our option also
deduct the actual cost of that shipping prior to your refund. The
restocking fee helps offset our credit card fees (which are not refundable to
us), shipping overage, and in some cases having to keep the product in
inventory until we find a new buyer.
Can You Trust Us?
We can't prove that the answer is yes, of course; but we do publish
our street address under Contact Us, not just a PO Box, so feel free to adopt a
"we know where you live" attitude! We have lived and worked in Raleigh for
over 30 years. We feel you will be very
satisfied with our service. (31 years working for IBM was excellent training!)
Please see our Customer Comments page to hear what
others have to say.
We appreciate the trust you honor us with in
placing an order. We pledge your satisfaction and fair pricing. Thank you for
ordering from Bracksco!