Featuring VintageView Wine Racks

Bracksco Wine Nook

and Personalized Wine Accessories

Shipping Policies

These shipping policies are for 48 US states only.  Shipping to Alaska and Hawaii will always be computed on a per-order basis (though it may be the same in many cases).  We do not generally ship internationally; however, we are willing to ship Label Savers internationally and a few other light items.  Inquire if you need other light-weight products shipped.  (International orders may be subject to a 2% surcharge which we must pay on your credit card processing.)

1. We try to charge fair and reasonable shipping fees and not make this part of our profit structure!  This does result in different shipping fees and policies for different items.  In many cases, it costs us more to ship than we charge you.
2. For our heaviest item, the wine coolers, we charge you actual shipping.
3. For our second heaviest item, the wine racks, we charge less than or equal to what the manufacturer charges us to ship from the warehouse.  In appreciation of quantity orders, we decrease the shipping charge as your order quantity increases.  If you order over a certain number of racks, shipping is free.
4. For most other items, we have tried to adopt a fee close to what we actually pay on average, and we cap or reduce postage when you order multiple items if possible.
5. Yes, we offer overnight service -- if you pay the full shipping fee, we will hand-carry your item(s) to Federal Express immediately for no extra charge.
6. Unless we are out of stock, which is rare, non-personalized items other than wine room coolers will be shipped within 1 business day.  Except for racks, coolers, Rogar openers, and personalized items, most shipments will be made by USPS Priority Mail, which generally offers 2-day service.  (Bulk orders are subject to a few days delay while we acquire your product for reshipment to you.)
7. WE TRACK EVERY PACKAGE WE CAN!  If the package doesn't show up online as delivered by the projected delivery date, WE CALL THE SHIPPING COMPANY!  (Exceptions:  we can't track shipments of less than 60 Label Savers, which are sent First-Class mail, and occasionally suppliers, such as Breezaire, don't give us tracking information.)

Return Policy

• If any item is defective or damaged, we will replace it.  (Most items are warranted by the manufacturer, but we will work with you to see that you are satisfied.) 
• If we personalize an item incorrectly (based on the invoice we send you in advance), we will replace it; otherwise, personalized items are not returnable.
• If you change your mind about your purchase for any other reason, we will refund your money, minus a 15% restocking fee, when you return the product in resalable condition at your expense within 30 days of shipment.

Can You Trust Us?

We can't prove that the answer is yes, of course; but we do publish our street address under Contact Us, not just a PO Box, so feel free to adopt a "we know where you live" attitude!  We have lived and worked in Raleigh for over 25 years.  We feel you will be very satisfied with our service.  (31 years working for IBM was excellent training!)  Please see our Customer Comments page to hear what others have to say.

We appreciate the trust you honor us with in placing an order.  We pledge your satisfaction and fair pricing.  Thank you for ordering from Bracksco!

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