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Featuring
VintageView
Wine Racks |
Bracksco Wine Nook
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and
Personalized
Wine
Accessories
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Bracksco Shipping and Returns Policy
Shipping Policies
These shipping policies are for 48 US states only. Shipping to
Alaska and Hawaii will always be computed on a per-order basis (though it may be
the same in many cases). We do not
generally ship internationally; however, we are willing to ship Label Savers
internationally and a few other light items. Inquire if you need other light-weight products shipped.
(International orders may be subject to a 2% surcharge which we must pay on your
credit card processing.)
- We try to charge fair and reasonable shipping fees and not make this part
of our profit structure! This does result in different shipping fees and
policies for different items. In many cases, it costs us more to ship than we
charge you.
- For our heaviest item, the wine coolers, we charge you actual
shipping.
- For our second heaviest item, the wine racks, we charge less than or
equal to what the manufacturer charges us to ship from the warehouse. In
appreciation of quantity orders, we decrease the shipping charge as your order
quantity increases. If
you order over a certain number of racks, shipping is free.
- For most other items, we have tried to adopt a fee close to what we
actually pay on average, and we cap or reduce postage when you order multiple
items if possible.
- Yes, we offer overnight service -- if you pay the full shipping
fee, we will hand-carry your item(s) to Federal Express immediately for no extra
charge.
- Unless we are out of stock, which is rare, non-personalized items other
than wine room coolers will be shipped within 1 business
day. Except for racks, coolers, Rogar openers, and personalized
items, most shipments will be made by USPS Priority Mail, which generally offers
2-day service. (Bulk orders are subject to a few days delay while
we acquire your product for reshipment to you.)
- WE TRACK EVERY PACKAGE WE CAN! If the package doesn't show up online
as delivered by the projected delivery date, WE CALL THE SHIPPING COMPANY!
(Exceptions: we can't track shipments of less than 60 Label Savers, which are sent
First-Class mail, and occasionally suppliers, such as Breezaire, don't give us
tracking information.)
Return Policy
- If any item is defective or damaged, we will replace it. (Most items are
warranted by the manufacturer, but we will work with you to see that you are
satisfied.)
- If we personalize an item incorrectly (based on the invoice we send you in
advance), we will replace it; otherwise, personalized items are not
returnable.
- If you change your mind about your purchase for any other reason, we will
refund your money, minus a 15% restocking fee, when you return the product in
resalable condition at your expense within 30 days of shipment.
Can You Trust Us?
We can't prove that the answer is yes, of course; but we do publish
our street address under Contact Us, not just a PO Box, so feel free to adopt a
"we know where you live" attitude! We have lived and worked in Raleigh for
over 25 years. We feel you will be very
satisfied with our service. (31 years working for IBM was excellent training!)
Please see our Customer Comments page to hear what
others have to say.
We appreciate the trust you honor us with in
placing an order. We pledge your satisfaction and fair pricing. Thank you for
ordering from Bracksco!
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